Walk This Way – Returns

Your rights

‘Walk this way surplus’ is a uk based company and complies with uk law. We abide by the distance selling regulations. If you wish to return an item you may do so under these regulations by giving us notice, in writing, within 7 days of receiving the goods. We will expect the goods to be returned to us in a re saleable condition, unused and undamaged, and that the purchaser will bear the cost of return postage, unless specified below.

New items for return

Goods must be returned within 7 days of receipt by you. They must be in original packaging and suitable for resale as a new item. Goods must be accompanied by a covering letter. Please use Royal mail 2nd class signed for service.

Faulty/damaged/broken goods

If there is a problem with you item, please let us know before returning it as many problems can be sorted out without the need for inuring the postage costs. Goods returns as faulty or damaged must be clean. Goods must be accompanied by a covering letter. Please use Royal mail 2nd class signed for service.

Please allow us the opportunity to rectify any situation before returning items as our aim is for 100% customer satisfaction, and we cannot do that if you don’t tell us what’s wrong.

Wrong items sent by us

We strive to ensure all customers are sent correct items however in the event of our sending you a different item to that on your invoice, we will be happy to make an exchange and pay any postage costs.

Goods should be returned within 7 days of receipt by you.

Goods should be in unused condition, and in original packaging.

Goods must be accompanied by a covering letter.

Please use Royal mail 2nd class signed for service.

Please send returns to:

Walk this way Surplus
60 High Street
Coldstream
TD5 7TT