Terms & Conditions

Walk This Way – Terms & Conditions


As a small business we don’t want to lumber you with complicated terms and conditions, but to keep things clear, we have itemised our terms of business below. If you feel unhappy with any of our products or service, please give us the opportunity to put it right by contacting us. We appreciate any feedback that can help us improve our service – or know when we are getting it right. You can leave feedback by email or phone.

Your rights
‘Walk this way surplus’ is a UK based company and complies with UK law. We abide by the distance selling regulations. If you wish to return an item you may do so by giving us notice, in writing, within 14 days of receiving the goods. We will expect the goods to be returned to us in a re-saleable condition, unused and undamaged. The purchaser will bear the cost of return postage. Please see ‘returns section’ section for how to do this.

In order to process your order we will need your name and address, phone number and email. We currently use WorldPay to operate our financial matters. We do not store you personal card information. We do not sell or give away your personal details. We would like to keep you informed of products that may be of interest to you, so we may from time to time contact you. Please advise us if you do not wish to be contacted.

Accuracy of information
We make every effort to ensure items are described as accurately as possible. If you feel an item is incorrectly described please let us know and we can correct the mistake. If you purchase an item that you feel is not as described, please see our returns section.

Out of Stock items
We try to update our web site stock daily, however if you order an item that is then out of stock, we will contact you and advise you of an expected delivery date. You may then wait for the item to come in on back order, or we will refund your payment. All orders made via our website are subject to availability.

Walk this way surplus
The above business, Trevor and Helen Brunning trading as ‘Walk this way surplus’ disclaim damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site or as a consequence of buying anything from this business.